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Return Policy We at Peter Fromme-Douglas are committed to satisfying all our clients. Therefore, each client will receive a 30-day money back guarantee if you are not fully satisfied with your order. In order to process a return please notify Peter Fromme-Douglas Inc. by email at returns@fromme-douglas.com or call 1-705-645-9559 and notify us that you will be returning your undamaged goods along with all packaging to us. As a courtesy we ask that you give us an indication as to why you are not satisfied with your purchase. It is our mission to listen to our clients and make improvements based upon your comments. No returns will be accepted unless authorized. Peter Fromme-Douglas Inc. is not responsible for return shipping charges. Our Privacy Policy Your privacy, and the privacy of all our users at Peter Fromme-Douglas Inc, is important to us. We feel that you should know how the information that you provide to us is used. At Peter Fromme-Douglas Inc., we are committed to ensuring your personal privacy. No personally identifiable information is gathered through this web site. You, the visitor, will initiate all contacts made through this web site. Any information sent to us (including email address and or telephone numbers) will be held in the strictest confidence, and used solely for the purpose of contacting visitors regarding enquires made from this web site. Your personal information will not be disclosed to anyone without your prior approval. We do not rent, sell, trade or disclose your information to any third parties for marketing or other purposes. We use the personal information provided by you to process your online purchases and respond to your enquiries. Online Payment Security - When you place an order online, your personal details and credit card information will be scrambled using SSL (Secure Socket Layer) encryption. The company that handles all of our credit card transactions is Internet Secure (http://www.internetsecure.com) see privacy policy. The Internet Secure transaction system passes the credit card information through its system, but does not retain any credit card numbers. Once the transaction is completed the transaction information (without card numbers) is stored in their SQL database. Only in their offline and offsite accounting server do they retain the entire transaction record. This provides zero information for potential hackers. Privacy Policy Changes - Please be sure to visit these privacy guidelines as they may change from time to time. |
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